Christa McCarthy
SOFTWARE CONSULTANT
Accomplished, amiable professional with deep experience in the .com space, as well as proven success identifying, analyzing, and addressing critical business needs. Leverage technical and information-gathering expertise along with a natural aptitude for accurate assessment of issues / goals to define actionable strategies with impactful outcomes. Proactive and thoughtful in team dynamics and project execution, demonstrating strong ownership and accountability and communicating effectively through adaptive tailoring of information and ideas.
AREA'S of EXPERTISE
API & FTP Integrations | Data Analytics | Presentations | Requirements Gathering | Account Management Customer Success | Product Management | Photoshop | User Interface Design | Web Development | Project Management
Work Experience
2023-2025 / PROFESSIONAL & PERSONAL DEVELOPMENT SABBATICAL
Expanded expertise in AI and Data Science by completing the Applied Data Science Program at MIT Professional Education with Excellence; created robust Python solutions to solve real-world data problems. Pursued and booked multiple professional commercial acting roles that included televised performances. Served as Interior Designer for 2 new ADU constructions, creating and submitting permit and design documents; worked closely with trades to ensure proper execution.
2014 - 2023 Acadia Inc LLC, Norwell MA
PRODUCT MANAGER
January 2020 - August 2023
Owned multifaceted initiatives encompassing product specifications, UX design, data analytics, instructional documentation, and stakeholder training across a diverse set of new software products. Presented weekly / quarterly product status and functional updates for new and existing products in large-scale client and internal companywide meetings with 30+ participants.
- Drove accelerated on-time launch of award-winning Settlement application plus new sub-application within immovable 6-month deadline, authoring comprehensive requirements for 2 interdependent development teams and performing 3 weeks of daily UAT and client training, earning client trust and generating hundreds of thousands in Acadia revenue.
- Performed detailed data analysis on masked trade datasets across the industry, devising a trade-matching algorithm to launch the first competitive trade-matching product in the industry against a top business competitor and gain a share of the market.
- Conducted comprehensive research and strategic outreach, becoming the dedicated SME on new company initiatives, translating complex domains into actionable product requirements and stakeholder documentation, achieving zero-defect product launches across all products managed.
SENIOR BUSINESS ANALYST
March 2014 - January 2020 Position Change
Learned 50+ clients’ and vendors’ business requirements and technological frameworks via client engagements to expertly advise on API and FTP integrations to Acadia solutions and platforms. Represented Integrations Team in weekly client-wide meetings of up to 80 attendees – presented and fielded questions from the industry on new / updated integration data, processes, and procedures. Acted as Tier 3 technical support for crucial / complicated integrations and connection issues.
- Managed simultaneous integrations of 20+ bulge-bracket and middle-market investment banks within 12 months. Guided banks through development of new API / FTP products, workflows, and functionality in a high-pressure regulatory-driven deadline, preventing millions of dollars in client fines and earning Acadia millions in initial revenue.
- Oversaw and streamlined 100+ custom data mappings and logic by identifying patterns and shared data sources for scalability of a new margin call service; worked directly with 15+ highest-volume clients in adopting the service, generating $M+ annual revenue.
- Created detailed instructional and informational documentation / videos across products and integrations, reducing client one-on-one meetings / trainings and Client Services question escalations.
- Thrived at diagnosing escalated connection and functional issues affecting live integrations for fast solution recommendations and remedy facilitation, adhering to company SLAs 100%. Deployed diagnostic tools such as Postman, PostgreSQL, MongoDB, WinSCP, PuTTY, CMD, and Notepad++.
- Identified risks, flaws, incompatibilities, and enhancements with internal software changes for Product and Development teams, preventing disruptions in client connection / compatibility as well as the need for emergency software patches.
Additional Relevant Experience
CSFU
INSTRUCTOR
Created coursework, lessons, homework, and exams for college courses: Computational Bioinformatics (CS485), Software Engineering (CS362), Introduction to Programming with C++ (CS120), Computer Impact (for non-CS majors) (CS 313).
LFP Inc, Beverly Hills CA
Web Solutionist: Product Strategy Lead | Project Manager | Developer | Designer
Worked in progressive roles across independent business departments to facilitate the launch of online business solutions and create digital company presence. Designed, developed, and launched websites, obtaining domains, hosting, and payment gateways. Oversaw outsourced development of B2B websites and CMS solutions; tracked progress and timelines with requirement gathering, technical guidance, site testing, and CMS training.
Citysearch, Pasadena CA
Manager of Production
Managed production team of 15 in designing and manufacturing client websites and marketing promotions. Implemented efficient procedures, processes, and tools for the production pipeline that drove 10% increase in design team productivity and boosted task automation across involved teams. Acted as resource and support for Sales and Customer Service with product and design info and advice, and resolved escalated issues to promote client satisfaction.
Self Employed / Contract, Remote
Website Developer & Graphic Artist - 25+ Clients
Designed and developed websites and applications for start-ups and local businesses, using Adobe Photoshop, PHP, MySQL, ASP.net, SQL Server, HMTL, JavaScript, Ajax, and CSS with tools such as Visual Studio, NetBeans, Dreamweaver, and WordPress.
Education and Professional Development
MIT Prof Ed with Great Learning, Online
2024 - Applied Data Science Program | Certified with Exceptional
California State University at Fullerton CA
Master of Science (MS), Computer Sceince | GPA 3.95
Santa Monica City College
Computer Science Coursework (42 Credits) | GPA 4.0
University of Massachusetts
Bachelor of Science (BS), Excercise Science
christamccarthy@gmail.com
(617) 520-4460